Returns & Exchanges
We want you to love your hair routine, so if you are not completely satisfied with your DESIGNME purchase, we offer a 30-day return window for most products. Please ensure items are in their original packaging and meet our safety standards for a seamless refund process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your DESIGNME products into their original shipping box or a similar secure mailer to prevent damage during transit.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing