Frequently Asked Questions
Everything you need to know about your DESIGNME favorites.
Are DESIGNME products cruelty-free and vegan?
Yes, we are proud to be 100% cruelty-free. Most of our products are also vegan-friendly; please check the individual product pages for specific ingredient lists.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for most unused and unopened products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working hard to expand our shipping zones to more countries in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Are your hair products safe for color-treated hair?
Absolutely. Our formulas are designed to be gentle and effective, ensuring your hair color remains vibrant while receiving the nourishment it needs.